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National Design Studio

Before the
First Wireframe

Josh Backer · RISD ’99

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Human Fusions Institute

Complex systems made human‑centered

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27,000 federal websites.
One design language.
400 agencies that can
ignore it.

NDS has the design system. It has the talent. Does it have the adoption argument?

VA.gov

Benefits Access

The veteran at 2 AM

SSA.gov

Retirement Security

The retiree on hold

Healthcare.gov

Coverage Enrollment

The mother at 11 PM

IRS.gov

Tax Filing

The freelancer at deadline

USPS.com

Mail & Shipping

The small business owner

FEMA.gov

Disaster Relief

The homeowner after the storm

Medicare.gov

Senior Healthcare

The caregiver on the phone

StudentAid.gov

Financial Aid

The first-gen student

USA.gov

Government Services

The new citizen

USCIS.gov

Immigration Services

The applicant waiting

EPA.gov

Environmental Protection

The community downstream

SBA.gov

Small Business

The founder on day one

CDC.gov

Public Health

The parent checking symptoms

HUD.gov

Housing Access

The family facing eviction

DOL.gov

Labor Rights

The worker filing a claim

FDA.gov

Food & Drug Safety

The patient reading labels

USDA.gov

Agriculture & Nutrition

The farmer applying for aid

DOT.gov

Transportation Safety

The commuter checking routes

Energy.gov

Energy Programs

The homeowner seeking rebates

ED.gov

Education Access

The teacher seeking grants

Interior.gov

Public Lands

The ranger at the trailhead

State.gov

Passport Services

The traveler before departure

Treasury.gov

Financial Systems

The taxpayer checking refunds

DHS.gov

Homeland Security

The neighbor reporting concerns

NASA.gov

Space & Science

The student dreaming bigger

NIH.gov

Medical Research

The patient in a trial

NOAA.gov

Weather & Climate

The fisherman checking forecasts

Commerce.gov

Trade & Commerce

The exporter filing permits

Justice.gov

Legal Resources

The defendant seeking rights

HHS.gov

Health & Human Services

The caseworker at capacity

VA.gov

Benefits Access

The veteran at 2 AM

SSA.gov

Retirement Security

The retiree on hold

Healthcare.gov

Coverage Enrollment

The mother at 11 PM

IRS.gov

Tax Filing

The freelancer at deadline

USPS.com

Mail & Shipping

The small business owner

FEMA.gov

Disaster Relief

The homeowner after the storm

Medicare.gov

Senior Healthcare

The caregiver on the phone

StudentAid.gov

Financial Aid

The first-gen student

USA.gov

Government Services

The new citizen

USCIS.gov

Immigration Services

The applicant waiting

EPA.gov

Environmental Protection

The community downstream

SBA.gov

Small Business

The founder on day one

CDC.gov

Public Health

The parent checking symptoms

HUD.gov

Housing Access

The family facing eviction

DOL.gov

Labor Rights

The worker filing a claim

FDA.gov

Food & Drug Safety

The patient reading labels

USDA.gov

Agriculture & Nutrition

The farmer applying for aid

DOT.gov

Transportation Safety

The commuter checking routes

Energy.gov

Energy Programs

The homeowner seeking rebates

ED.gov

Education Access

The teacher seeking grants

Interior.gov

Public Lands

The ranger at the trailhead

State.gov

Passport Services

The traveler before departure

Treasury.gov

Financial Systems

The taxpayer checking refunds

DHS.gov

Homeland Security

The neighbor reporting concerns

NASA.gov

Space & Science

The student dreaming bigger

NIH.gov

Medical Research

The patient in a trial

NOAA.gov

Weather & Climate

The fisherman checking forecasts

Commerce.gov

Trade & Commerce

The exporter filing permits

Justice.gov

Legal Resources

The defendant seeking rights

HHS.gov

Health & Human Services

The caseworker at capacity

One framework. All agencies.
Same institutional respect.

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Rhode Island Infrastructure Bank

39 municipalities. One adoption narrative.

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Adoption can’t
be mandated.
Agencies have contracts,
vendors, and twelve years
of muscle memory.

When the switching cost is structural, the only lever is the clarity of the case you bring to the table. Who is building that case?

Build the case — mapped to each agency’s procurement language, budget cycle, Section 508 constraints, and decision timeline.

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FM Approvals

Continuity across generations of users

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She doesn’t know
what NDS is.
She just needs it
to work on
her phone.

The veteran, the retiree, the mother at 11 PM — they’ll never see the design system. They’ll feel the result. Who is telling them: we built this for you?

Craft the voice — one tone of institutional respect across agencies, mandates, and devices.

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The Smithsonian Institution

Sovereign institutions, unified system, $1B adoption

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Your team designs the
citizen experience.
Who makes the case
that earns it a second year
of funding?

The story an agency head needs to hear before she switches. The story Congress needs to see before it appropriates. Who tells the story that outlives the executive order?

Your UX lead builds the system. I embed with her team to build the adoption argument — async, low overhead, inside the design process.

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Arnold & Winnie Palmer Foundation

Legacy institutions, enduring frameworks

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18F shipped $200M
in taxpayer savings
and was still dismantled.

The work was extraordinary. The story was invisible. It doesn’t have to be that way.

Make the impact legible to the people who decide whether the initiative survives.

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Naval War College Foundation

Mission clarity for complex institutions

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NDS has a 3‑year window
and a July 4 milestone.

The work that ships this year can set the standard for the next decade. Who makes sure it endures?

Frameworks, not campaigns. Systems that outlast the executive order.

When to bring me in.

The adoption playbook for your July 4 deliverables.

Embedded with your UX lead. Async when useful. So when the team ships, the agencies see their own procurement path forward.

Narrative Architect

RISD ’99. Two decades building adoption arguments for institutions that don’t have to change.